Art & Creativity FAQs

Where Is Your Exact Location If I Wish to Visit The Store?

We are located in Tamani Arts Building in Burj Khalifa Downtown Area. You can visit us during the office hours. Or you can reach us on whatsapp, call or email.
How do I return my item to Art Crafty Club UAE?

Returning an item to Art Crafty Club UAE is a straightforward process designed to ensure your satisfaction. Firstly, please ensure that the item is in its original condition and packaging. Contact our customer service team within 7 days of receiving your item by emailing support@artcraftyclubuae.com or calling +971-52 705 9152. Provide your order number, the reason for the return, and photos of the item if possible. Once your return is approved, we will send you detailed instructions, including the address to which you should send the item. Please use a trackable shipping service to return your item and retain the receipt for your records. Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. If you have any further questions, our customer service team is here to help.
What should I do if my shipment from Art Crafty Club UAE is delayed?

If your shipment from Art Crafty Club UAE is delayed, first, we apologize for any inconvenience this may cause. We prioritize timely deliveries, but occasionally delays can happen due to unforeseen circumstances. Here’s what you should do: 1. **Check Tracking Information:** Log into your Art Crafty Club UAE account and head to the 'Orders' section to review the latest tracking updates. 2. **Contact Customer Support:** If the tracking information hasn't been updated or you're uncertain about the delay, please reach out to our customer support team at [support@artcraftyclub.ae](mailto:support@artcraftyclub.ae) or call us at +971 52 705 9152 during our business hours. Provide your order number and any relevant details to help us assist you promptly. 3. **Review Shipping Policies:** Sometimes, delays are caused by factors such as customs clearance or high demand periods. Review our shipping policies and timescales on our website to understand better what might be causing the hold-up. 4. **Be Patient:** We strive to deliver your artistic goodies as swiftly as possible. Meanwhile, rest assured our team is actively working to resolve any delays. We appreciate your understanding and continued support. Please don’t hesitate to contact us if you have further questions or concerns.
What should I do if I am not able to reach customer service by phone?

If you are unable to reach our customer service team by phone, please send us an email with your query and contact details. We will get back to you as soon as possible to assist you with your concerns.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.