Privacy Policy
Customer Care
**Customer Service Policy for Our Online Art Supplies Store**
At our online art supplies store, we are committed to providing exceptional customer service. Here’s what you can expect from:
1. **Support Availability**: Our customer service team is available Monday to Friday, from 9 to 5 PM You can reach us via email or phone for any inquiries or assistance.
2. **Response Time**: We aim to respond to all customer inquiries within 24 hours. Your questions and concerns are important to us, and we strive to provide timely support.
3. **Order Assistance**: If you need help with your order, including tracking, changes, or cancellations, please contact us as soon as possible. We will do our best to accommodate your requests.
4. **Feedback**: We value your feedback and encourage you to share your experience with us. Your input helps us improve our services and better serve our customers.
Thank you for choosing us for your art supply needs! We look forward to assisting you.
Privacy & Safety
At Art Crafty Club, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us.
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1. Information We Collect
Personal Information: We collect information such as your name, email address, phone number, shipping address, and payment details when you place an order or contact us.
Browsing Information: We collect data on how you interact with our website, including your IP address and browsing activity, using cookies and similar technologies.
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2. How We Use Your Information
We use your information to:
Process and fulfil your orders.
Communicate with you about your orders and provide customer support.
Improve our website and services.
Send you promotional offers and newsletters if you choose to receive them.
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3. Data Security
We use industry-standard security measures to protect your personal information. While we strive to keep your data secure, no method of transmission over the internet is completely secure.
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4. Sharing Your Information
We do not sell your personal information. We may share it with:
Service Providers: To help us process payments, ship orders, and manage our website.
Legal Requirements: If required by law or to protect our rights.
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5. Returns and Refunds
No Returns Policy: Please note that all sales are final. We do not accept returns or offer refunds for any goods purchased from our store. Before placing an order, please review your selections carefully and ensure that they meet your needs. If you have any questions about a product, please contact us before making a purchase.
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6. Your Choices
Access and Update: You can view and update your personal information by logging into your account.
Opt-Out: You can unsubscribe from marketing emails by following the link in the email.
Cookies: You can manage cookies through your browser settings, though this may affect your site experience.
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7. Children's Privacy
Our site is not intended for individuals under 13. We do not knowingly collect information from children. If we become aware of any such information, we will delete it.
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8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
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9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Art Crafty Club
Email: info@artcraftyclub.com
Phone: +971 52 705 9152
Address: Tamani Arts Business Bay Dubai United Arab Emirates
Wholesale Inquiries
At Art Crafty Club, we welcome inquiries from wholesalers interested in partnering with us. To ensure a smooth, please provide the following information in your inquiry your business name, contact details, and a brief description your business. We aim to respond to all inquiries within 48 hours. Thank you for considering as your supplier for quality art supplies!
Payment Methods
At our online art supplies store, we offer a variety of convenient payment options to make your shopping experience seamless. You can choose to pay using major credit cards, including Visa, MasterCard and PayPal. Also accept Pay for added security and ease. Additionally, for those who prefer, we offer the option to pay via bank transfer. Shop with confidence knowing that your payment information is secure with us!